Our technician was Johnathan Simon. During these COVID days, one is always a bit insecure when someone new comes into the home. He did a great job, wearing gloves and a mask, and identified to us just what he touched during the visit. Very professional- plus, he noticed a gas leak that we had not- glad he came!
This was my first interaction with McGowan's and I am impressed. From the initial call for service to the departure of the technician, Ace, all went smoothly. I especially appreciated that Ace took the time to answer any questions I had in a clear and easy to understand manner. Despite the time of his arrival being at 5:30 pm on a Friday (as scheduled) he did not rush through things and made sure any concerns I had were addressed. Great service from start to finish.
From start to finish their service was impeccable. Not only were they fast, professional and super easy to work with, they also beat all other proposals by far. A week after our install we even got a letter from them thanking us for choosing them, which is just a nice extra touch and shows their appreciation which not many businesses do these days. Definitely recommend without a question 👍
I called around for a next day HVAC/ duct cleaning when NO ONE ELSE could. The young lady I spoke to on the phone got me a tech that came back early from personal leave to assist (that’s huge in my book)! Not only were these guys knowledgeable and professional but their level of customer service was borderline 11/10.....seriously, people are NICE HERE! I firmly believe in supporting local businesses, they have HEART. You do get what you pay for and these guys are the real deal.....THANKS SO MUCH!
Friendly service, on time, knowledgeable, and thorough. I recommend Antonio W. - great technician.
The sales guys are kind, intelligent, and straightforward, the service techs are polite and super clean, and the office staff are kind, helpful, and efficient. I cannot recommend this company enough!!!!